Alarm can't play the songs with the Lossless label from Apple Music

Not only my iPhone but also my iPad can't play the music with the Lossless label in the Alarm. If I set the music without the Lossless label, the alarm can go off.

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Models:

iPhone X running iOS 14.6

iPad Pro (9.7-inch) running iOS14.6

iPhone X

Posted on Jun 9, 2021 6:18 PM

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Posted on Jun 13, 2021 1:35 AM

Hi there,


i have found a temporary fix for those still wanting to get up to your favourite tune :)


  1. Go to Apple Music
  2. Go to the song that you used to wake up to
  3. Remove download
  4. Go to Settings/Music/Audio Quality/Downloads and change from Lossless or High Res Lossless to High Quality
  5. Just to make sure step: Close Apple Music and then reopen
  6. Go to Apple Music
  7. Go to your song
  8. Download
  9. Go back to Settings/Music/Audio Quality/Downloads and change to lossless or high res so that the next song you download uou have in high res
  10. set up alarm to test.


mine works now. As I have said, it’s temporary because I hope Apple makes Alarm play high res. If not, I usually skip the alarm song anyway :))) Once a day is enough for Shawn Mendez and Camilla :))))


Cheers!

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Jun 13, 2021 1:35 AM in response to fashionlin

Hi there,


i have found a temporary fix for those still wanting to get up to your favourite tune :)


  1. Go to Apple Music
  2. Go to the song that you used to wake up to
  3. Remove download
  4. Go to Settings/Music/Audio Quality/Downloads and change from Lossless or High Res Lossless to High Quality
  5. Just to make sure step: Close Apple Music and then reopen
  6. Go to Apple Music
  7. Go to your song
  8. Download
  9. Go back to Settings/Music/Audio Quality/Downloads and change to lossless or high res so that the next song you download uou have in high res
  10. set up alarm to test.


mine works now. As I have said, it’s temporary because I hope Apple makes Alarm play high res. If not, I usually skip the alarm song anyway :))) Once a day is enough for Shawn Mendez and Camilla :))))


Cheers!

Reply

Jun 10, 2021 1:29 PM in response to fashionlin

Hello fashionlin,


We see that you're having some trouble with your alarms using lossless music.


For something like this you'll want to reach out to Apple Support directly. They'll be able to look in to this with you and see what's going on.


You can reach out to them here: Get Support


Take care!

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Jun 10, 2021 6:29 PM in response to Bryan_K1

Hi Bryan_K1,


Thanks for your instruction. I have contacted Apple Support, but I still can't resolve the issue by following the instructions suggested by the customer service specialist, those instructions including redownloading the offline lossless music, rebooting my iPhone, and resetting all settings. They said that they hadn't received any technical reports about this issue, so they would report this issue to Apple and asked me to keep track of the future releases of the iOS, Clock app, and Apple Music app to see whether there will be a corresponding update.

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Jun 13, 2021 3:00 AM in response to Kliquety

Hi Kliquety,


Thanks for the temporary solution, which also works on my device. I reckon that you make good use of Apple's disclaimer in the Audio Quality setting page, which says, "Content downloaded previously will continue to play in the originally downloaded resolution." That statement made me remove the original downloaded music and replace it with a lossless one in the first place and caused the problem that the Clock Alarm can't play music with lossless resolution.

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I also hope that Apple will soon make the Clock Alarm able to play songs with lossless resolution. After all, waking up with favorite songs with lossless resolution increases happiness and willingness to get up.

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Btw, I am also a fan of Shawn Mendez. "Lost In Japan" is superb. I hope that he will one day come to my homeland and get Lost In Taiwan :-)


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Jun 14, 2021 4:10 AM in response to fashionlin

Yes, there is such a problem, I put an alarm clock with a melody from Apple Music in lossless for the test, the alarm went off, but the melody does not play.

iPhone 11Pro

ios 14.6

I also noticed a problem: if start the camera while listening to music in lossless, then there will be problems with playback. This is only with camera app

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Jun 15, 2021 11:15 AM in response to fashionlin

I nearly missed my finals this week! And I couldn’t figure out why my alarm hadn’t woken me up (i had one set for every minute lol), turns out, none of my alarms played sound, they were going off but silently. Mercifully my cat woke me up but seriously I am not impressed. I played around with my alarms and figured out only the songs downloaded in lossless don’t work, so Apple, take note, this is not the issue of one person

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Jul 19, 2021 5:47 PM in response to fashionlin

iOS 14.7 doesn't entirely fix the issue. This update makes the alarm ring with the Radar sound by default rather than the lossless quality music I pick from Apple Music. However, at least the alarm can make sounds to wake me up this time.

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Models:

iPhone X running iOS 14.7

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Sep 9, 2021 12:44 AM in response to fashionlin

OMG this is so annoying! I was wondering why my alarm defaulted to Radar even though the song is downloaded properly according to Apple. I had no idea Lossless Audio was the reason, ugh. This is much worse than trying to find the play button when checking the fit on the AirPod Pros!.

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Sep 20, 2021 6:00 PM in response to fashionlin

The latest iOS 15/iPadOS 15 surprisingly brings the issue back to the original state in which the Alarm app doesn't make any sound when playing lossless music from Apple Music. On iOS 14.7/iPadOS 14.7, the Alarm app at least made the Radar sound, the default sound, when it realized it couldn't play the chosen lossless music.

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Models:

iPhone X running iOS 15

iPad Pro (9.7-inch) running iPadOS 15

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Btw, because of the ongoing issue, I purchased a HomePod mini as my alarm. Unfortunately and fortunately, because HomdPod mini hasn't supported lossless music, it can play any music in Apple Music.

Models:

HomePod mini running HomePod 15 (The Previous OS doesn't have the issue, either)

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Alarm can't play the songs with the Lossless label from Apple Music

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