iPhone 13 pro voice cuts and the other person can't hear me

Same problem here with brand new Iphone 13 pro. Voice cuts out on speakerphone also. That is the main way I use the phone. At the moment I have to answer with it in my ear speaker and talk into the phone that way. Thsat is better for the other caller I called. But... That is NOT acceptable for a $1599. new phone as of 10 days ago!! I have appointment at the Genius bar in Knoxville today at 12:15pm. I will update this with what they say. Otherwise I will be forced to return it and go back to my Iphone 10 until I find a new one. (Hard to get right now, limited inventory.

So frustrating!

Hello everyone.

i just want to share the solution i figured out which greatly helped me, hopefully it’ll be a big help to everybody struggling with the speaker problem; being not heard by the other party when using the speaker for calls.

during calls, slide down the top of your screen to open Control Centre. You will see the a setting “Mic Mode”, i saw in my setting that its “Voice Isolation” i turned it to wide spectrum or standard. And it immediately worked! Hopefully it will work. I have attached a photo of what im referring to.

cheers

Everybody has been telling me for the last three days that they can’t understand me on my iPhone 13 Pro. They say it sounds garbled or I’m underwater. I’ve contacted Apple and I’ve contacted AT&T and gotten nowhere. I am so frustrated I’m about ready to return this phone

Having the same problem. My voice cuts out all the time while using facetime, skype, whatspp calls and even phone calls but only while using the speaker.

It is a problem of the noise cancellation that is EXTREMELY sensible.

if the other part in the call produce the minimum sound while you are talking your voice will cut out, i have tried it and that is the problem, and it is because the noise cancellation. If the other person is muted, your voice won’t cut out, you can try it.

I have gone to apple multiple times and they can’t find any solution, they even gave me a new Iphone 13 pro and the problem is still happening. Finally they told me to wait for a software update…

Basically I have a phone that cost 1000$ which I can’t use for videocalls or for phone calls with hands-free…

I hope that apple will fix it soon…

I bought iPhone 13 pro back in Oct and facing the same issue. The person at the other end complains that my voice keeps breaking whether on FaceTime, WhatsApp or messenger. I still have my iPhone X with me and if I use iPhone X then the other person doesn't complain about the voice cut.

I contacted Apple support and they refer me to an Apple reseller 'Gravis' for a physical inspection. The Apple reseller run the diagnostics and didn't find anything. I contacted Apple support again and then they told me to do a factor reset via these steps.

How to back up your iPhone, iPad, and iPod touch 

Restore your iPhone, iPad, or iPod to factory settings 

If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker 

If the microphones on your iPhone aren't working 

After the factory reset and not restoring my backup, I'm still facing the same issue. What the heck !!!!

I'm now so done with it, the iPhone 13 Pro is not even functional for a phone/video call.

For clarification of the issue:

• This occurs in a "conference call" situation. It can be a true conference call or my grandchildren playing in the background on the OTHER end of the conversation.
• The primary listener on the other end cannot hear me when there is background noise on THEIR end.
• The background noise that causes can be as little as papers being shuffled by one of the participants in the conference call to the singing or talking of non-primary participants in the background of the other end of the call.
• I forget the name used to describe this, but in older technology devices could not send and receive voice (sounds) at the SAME TIME. We used to be really quiet and allow only one person to talk at a time during business conference calls. It appears that this level of technology has been reintroduced in the iPhone 13 Pro.

• My adult son told me I should say that the problem also occurs in FaceTime and makes family chats with children nearly impossible!
• Note: When this occurs, if the person on the other end mutes their phone they can hear me.

I have the same issue too. I have been using Verizon sim, and by looking at replies in this thread, it is not specific to Verizon or ATT. When I went to the store, they mentioned that they have not heard of any such complaints, and it could be some app installed in my phone. Not sure, how they are saying that they haven't heard of this common problem in the 13 pro / 13 pro max models.

I really don't think it's a hardware issue. Unfortunately I have the same problem and I have investigated it thoroughly. If you want, you guys can do this same test just to confirm. Call someone while you're on speakerphone, However, make sure to never talk over each other. You talk without the other person interrupting at all, and you will see that you will be heard clearly. You'll only start getting cut off once there is a back and forth of conversation where your phone is hearing the other person and therefore triggering the faulty "noise cancellation feature" which ultimately cuts off your voice. I am also confident this is the reason why you are saying that you had different experiences with both phones. I think the experience was really the same, you just happened to have less of a back and forth conversation when you were testing it on the new one. This is also the reason why when Apple tells you to take a video to test the mic, there will be no issues. Because there is nothing wrong with the mic. This is an internal software issue and they have to enable the toggle feature that lets us turn off noise cancellation during phone calls like previous models. The reason why it only gets triggered when you are on speakerphone is because when you are not on speaker phone, the mics cannot hear the other person speaking so it doesn't trigger the "noise cancellation feature" by accident. I really wonder if a similar issue would arise if there is a ton of background noise and you are NOT on speakerphone. I'm 100% confident that this is the issue. It is not a hardware issue. If it was a hardware issue, the mic wouldn't be any different if you weren't on speakerphone. It just wouldn't work at all regardless of it being on speakerphone. Guys out there, please check and confirm my findings so Apple can address this unbelievable issue. I don't even know what to do. I traded in my old iPhone for the iPhone 13 Pro from Verizon. At this point I can't even get my old phone back. And for the record, my friend who also has the iPhone 13 Pro has the same exact issue. So it's definitely not a one in a million issue. I'm fairly confident that all the iPhone 13 pros have this software issue. Some people just don't notice it because they don't really use speakerphone or they just don't pick up on the issue.

Nothing works. Just spent another hour with Apple Support. I am now hoping that a phone swap may somehow work. They charged me $31 for express service to replace their faulty device. Their new phones do not work and then they charge customers to replace them. Does that make any sense!! If this new device does not work then my only option is to sell it and buy another XR model. I had no issues with that one. AT&T does allow a downgrade. Everybody gives lip service that we are sorry that you have to go through this but do nothing meaningful to help. The device has to function as a phone first. I should have never upgraded. What a waste of time and focus!

I have this same issue. I talked to Apple online, went into the Apple store, talked to Apple online again. They sent me a new IPhone 13 Pro. I just got it all set up AGAIN and the same issue is still occurring. I can pick up the phone to talk, I can use Air Pods, but it cuts out every time I use the speaker phone. I typically only use the speaker phone for meetings. This is so frustrating. It is time consuming and simply unacceptable for a new IPhone.

Hi Datindy,

Thanks for using Apple Support Communities. We understand you're running into an issue with FaceTime calls. We're happy to provide some information to help.

We recommend checking out the resource below and working through the steps there to help resolve microphone issues.

If the microphones on your iPhone aren't working

If those steps don't help, are you noticing this happening with only FaceTime calls? What about with multiple contacts? Let us know.

Thanks

Order this from Apple website for $19 and your calls will NEVER break up. This phone will only work with corded ear pods not air pods.

It unfortunately is the ONLY thing that will work.

I have been using the ear pods with lightening connector for 2 months and not one call breaks up.

EarPods with Lightning Connector - Apple

I have the same problem with my Iphone 13, which I've had since September of 2022 and it's been doing it since day 1. I've used Apple support I don't know how many times, called US Cellular and went to the store several times. Nobody can fix the problem and they haven't heard of this before. I'm thinking the only way to solve the problem is go to an android phone. I'm very disappointed in Apple.